FAQ

General Questions

Which venue am I in?

Malaysia International Trade and Exhibition Centre (MITEC)
Kompleks MITEC, No. 8, Jalan Dutamas 2, 50480 Kuala Lumpur, Malay sia

What time does the event start and finish?

DAY 1 – Thursday, 16 th May 2019 | 9:00 am – 6:00 pm

DAY 2 – Friday, 17 th May 2019 | 9:00 am – 7:00 pm

Please note this end time is dependent on speaker run times for the day.

Is Gary Vaynerchuk on stage all day?

Gary will not be on stage all day. There will be a variety of speakers covering a range of topics on stage throughout the 2 days. Gary will be on stage on day 2 – we will provide information on his stage time closer to the event.

Is Grant Cardone on stage all day?

Grant will not be on stage all day. There will be a variety of speakers covering a range of topics on stage throughout the day. We will provide information on Grant’s stage time closer to the event.

What is the schedule of speakers for the day?

In the coming weeks we will announce a speaker schedule of the day, including Gary V and Grant Cardone. This schedule will give you a breakdown of the morning & afternoon. This schedule will not include timings. As you can appreciate this is a very tightly scheduled tour and as we are still finalising the logistics of the speakers we cannot guarantee times at this stage.

Do we get copies of the speaker’s presentations?

No, unfortunately these are not available. We encourage you to take plenty of notes during each of the speaker’s sessions. There will be spare pages in your workbook for this.

Is it OK to bring children?

We do not recommend that you bring children, babies or prams to the event. The content and language used by the speakers is not appropriate for minors. Please also be aware, that any individual entering the event halls, will require a ticket for entry. This is regardless of age.

Can I bring a pram to the event?

We do not recommend children or prams be brought to the event. Should you insist on bringing a pram, a ticket will still be required for the child.

Registration Questions

What time is registration?

Everyone attending the event MUST register!

Registration times are: Thursday 16th May, 7:30 am – 8:30 am

We recommend arriving early to ensure a good seat.

Where do I go to register when I arrive at the venue?

You will need to go to the registration counter according to your ticket class; for example, if you are a GOLD ticket holder then you will need to go to the GOLD Registration counter. Our friendly Crew will be able to direct you through the various registration steps when you arrive.

What do I need to bring to registration?

Everyone must bring their e-ticket along to registration. If you don’t have your e-ticket you will not be able to register – this is your entry into the event.

Please bring to registration

  • Printed copy of your ticket or have it ready on your mobile device.
  • Your phone with the SMS you received one day earlier – there’s a ticket number on it.
  • If you don’t have the E-ticket with you, please proceed to the Customer Service counter to register yourself.

Can I register on behalf of a friend or family member?

No. Everyone must register in person – we cannot register you as attended if you aren’t there. This is to prevent ticket scalping or theft of tickets.

Is seating individually allocated?

No, all seating is unreserved in all seating sections. This means you can sit anywhere you like within your specific ticket class seating section.

I have booked a group of tickets, can we all sit together?

The seating is unreserved. You and your group will need to arrive early so you can try and get seats together.

What if I arrive late, can I still register?

Yes, you can. The registration desk will be open until the last speaker is on stage, but we encourage you to get there as close to open time as you can.

I need special seating, can this be arranged?

Yes, we have allocated seating in each section for clients that need special support. Please inform us early and arrive early and come to Customer Service after you have registered and our team can support you with this.

Ticket Questions

What are the ticket classes?

  • Gold
  • VIP
  • Diamond
  • Platinum

For ticket class benefits, please visit our website.

When will I receive my e-ticket?

E-Tickets will be emailed out to the ticket holder 2 weeks prior to the event.

There must be a unique name and email address for every person who receives a ticket to the event.

If you purchase more than one e-ticket you are responsible for supplying the details for all your guests. All attendees must have their own ticket to register on the day.

Please print off your ticket for registration or if you have a smartphone you can display your ticket on your smartphone. Tickets cannot be reissued. Seating is unreserved in each seating section.

If I have bought more than one ticket, do I need to let Success Resources know who my guests are?

Yes, you do! We MUST receive the unique details of each of your ticket holders prior to the event – name, email & phone number. We will NOT issue you the tickets unless we have this information. CLICK HERE to register your guest’s details.

Event Questions

Will there be a lunch break?

Yes, there is a lunch break scheduled during the day. You will have time to leave the venue room, and grab some lunch before you are called back in for the afternoon session.

Is lunch or meals being provided?

Lunch is provided for Diamond and Platinum Clients only. All other ticket classes will be able to make use of the cafes, and restaurants in the event precinct.

Can I take photos or video or record any of the event?

Professional cameras and video recording equipment are prohibited at the event, and videos may not be taken of the presentations. Photos using camera phones may be taken.

Venue Questions

Are there eating places onsite at the venue?

Yes, there are eating places in close proximity to all the venues.

Can I take food and drinks inside the event?

Yes, you can bring food and drink with you into the event. If you are bringing food from home we ask that is be packaged in plastic containers only, as glass will not be permitted into any of the venues.

Can I store items in the Venue Cloakroom?

No, items cannot be stored onsite. You must drop off and leave any luggage or prohibited items at your hotel before coming to the venue.

Diamond and Platinum Client Questions

What services will be available in the Diamond Lounge?

The Diamond Difference provides an environment reserved for the select few with a shared purpose and commitment to the Best of the Best.

It begins from the moment you arrive – you’re welcomed at registration by the dedicated crew at the Diamond Lounge. After relaxing you receive priority event access, escorted to the reserved seating directly in front of the stage.

Your own barista – top up and relax with a free coffee or tea anytime. – only available in the morning & during lunch.

Plus, you’ll mingle with other individuals who, like you, are determined to gain the edge for the very best that life has to offer with the essentials for wealth creation and financial freedom.

What is included in my Diamond or Platinum ticket?

For Platinum clients, the below is included in your ticket:

  • BEST Seating
  • 1 on 1 photo with Gary Vee – you will be given a dedicated link to download your photo.
  • Platinum Cocktail Function – this will take place at the conclusion of the event.
  • Q&A with Grant Cardone during the lunch break in the Diamond & Platinum Lounge.
  • Lunch served in Diamond & Platinum Lounge
  • Event Workbook capture insights & next steps – given out at registration
  • Advance entry into main room daily
  • Fast track registration
  • Tote Bag
  • Digital Tool Kit – this will be emailed to you after the event

For Diamond clients, the below is included in your ticket:

  • BEST Seating
  • Q&A with Grant Cardone during the lunch break in the Diamond & Platinum Lounge.
  • Lunch served in Diamond & Platinum Lounge
  • Event Workbook capture insights & next steps
  • Advance entry into main room daily
  • Fast track registration
  • Tote Bag
  • Digital Tool Kit – this will be emailed to you after the event

Can I bring a friend into the Diamond Lounge who doesn’t have a Diamond or Platinum ticket?

No, the Diamond Lounge is for Platinum and Diamond guests only.

Are there dairy free, gluten free or vegan meals available?

We endeavour to cater for as many dietary requirements as possible. Please ask the friendly Food and Beverage staff if you have any questions or concerns with your lunch.

What time is lunch?

Lunch is scheduled for the middle break of the day. The time for this will however depend on the speakers and their presentations. Rest assured you will have a lunch break.

Can’t find what you’re looking for?

Have any questions that aren’t listed above? Contact us at info.my@srglobal.com

If you have a question on the day of the event, please approach us at the customer service table.

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